Returns & Exchanges
Due to the perishable nature of our live shellfish, we cannot accept physical returns; however, we are committed to ensuring you have a world-class oyster experience and will provide replacements or refunds for any quality issues.
Inspect Your Delivery
Upon arrival, immediately open your package, ensure the oysters are cold and the shells are tightly closed, and verify the harvest tag information.
Document Issues
If you notice any damage or quality concerns, take clear photos of the product, the packaging, and the shipping label within 24 hours of delivery.
Contact Customer Service
Email our farm team at [email protected] with your order number and the photos you took to initiate a quality claim.
Resolution Process
Our team will review your claim and issue a store credit, a full refund, or a complimentary replacement shipment to be sent on the next available harvest date.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing